Mapping of activities to reason codes and data sources

AdherenceMeasure used in WFM to determine how well an employee’s scheduled activities match their actual, real-time activities. monitors how well the scheduled activities of employees match their actual or real-time activities. This analysis allows you to determine if your organization can be more efficient through process changes, policy changes, or performance coaching.

The Time Collector component receives reason codes from defined data sources, which indicates the actual activity employees are performing. Time Collector links the reason code with a WFMWorkforce Management product in the system that helps measure and leverage the individual talents and preferences of each employee, uniquely ensures that their skills and each one’s proficiency are aligned with business objectives and customer needs, and helps produce optimum schedules. activity, based on defined Time Collector mappings in the system. This mapping is then used by the Adherence module to check if employees are in adherence.

Managing activity mapping for adherence

You can:

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Create and upload a text file that contains the mapping of reason codes to activities

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View the data sources and reason codes mapped to WFM activities for organizations (Time Collector mappings)

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Edit or remove the mapping of a reason code to an activity